Trust Centre : Our Terms of Business, Policies and Procedures

Accessibility Policy

‍Purpose

Amanda-Louise Funeral Services is committed to ensuring that our website is accessible to the widest possible audience. Amanda-Louise Funeral Services website accessibility policy.

‍Scope

The long-term goal and intention of this policy is to state clear accessibility principles that the Amanda-Louise Funeral Services websites should follow.

‍Policy Principles

We (Amanda-Louise Funeral Services) are in the process of ensuring our pages comply with the AA standard of the W3C recommended version of the Web Content Accessibility Guidelines (WCAG).  We acknowledge that this is an anticipatory and continuing work in progress and, in order to ensure no user is disadvantaged while this work is carried out, we intend to respond to all requests for assistance with accessibility by either altering the necessary content as soon as possible, or, if requested, by providing the information in an alternative format at no cost within a reasonable timeframe. 

It is the responsibility of the Amanda-Louise Funeral Services to provide these alternative formats. Appropriate channels of communication are available to allow visitors to request alternative formats and to give feedback about any accessibility issues.

Amanda-Louise Funeral Services will make reasonable adjustments to ensure specific individual needs that cannot be addressed by mainstreamed adjustments are met.

Policy dimensions

For the purpose of this policy, the term “websites” includes:

• Websites (public and non-authenticated) managed and under the control of Amanda-Louise Funeral Services using  
• the https://www.amandalouisefuneralservices.co.uk/ domain
• Material managed and hosted by Amanda-Louise Funeral Services on these pages such as documents, audio, video and any other additional files.

Policy principles

Amanda-Louise Funeral Services will adhere to the following principles n relation to its website:

• The website shall provide appropriate channels of communication for feedback about accessibility.
• The website shall do its utmost to meet the responsibilities under the Equality Act (2010) 
• The websites shall do its best to meet level AA of the W3C recommended version of the Web Content Accessibility Guidelines.

Changes to this policy                              

Any breaches to this policy then this needs to be reported to Amanda-Louise Knight to be investigated. This policy will be monitored and reviewed annually.

‍Policy Updated - June 2024

Next Policy Review - June 2025

Policy Owner - Amanda-Louise Knight

Policy Reviewer - Amanda-Louise Knight‍